Support

When running Omnitapps4 for the first time there are two configurations to choose from. Select one in the drop-down menu in the configurator and click save+...

The are two options.  1. If there is a keyboard connected to the pc press alt+c to switch to the configurator.  2. If there's no keyboard you can u...

Configurations built with a previous version of Omnitapps Composer, like Omnitapps Composer Advanced, will not automatically work in Omnitapps4.  Please co...

The data is stored in Omnitapps4 internally. There are two ways to collect the data.  1. Go to the Omnitapps Settings in the configurator and press &quo...

Not directly. If the presentation doesn't include animation, video or interaction (besides browsing through pages) you can try to export the presentatio...

A virtual keyboard is not a built in function of Chrome, so you'll have to install the virtual keyboard plugin, see settings>Extensions. When a conf...

This issue turns up when using an incorrect video format like .mov or when using a video compiled using an unsupported codec.  Omnitapps4 supports .mp4 fil...

If this is the case there is probably something wrong with your background resolution. Make sure the image used as a background is at least the same resolut...

The email templates are handled in your online account at https://helios.omnitapps.com. Log in and from the dashboard, go to "Requests" and select...

Omnitapps4 converts the .pdf file to a .swf file before it can use it. Most of the time this is handled correctly but when a .pdf file is complex with multi...